Managed IT Services
Proactive, Reliable and Always on.
Your Trusted Managed Service Provider
All businesses depend on efficient communications to make them accessible, to give their employees the freedom to work productively from anywhere, and to give them access to the latest cloud technologies. For smaller businesses, the more connected they are the more efficient they are and the more able they are to compete and to flourish. At IT Support 365, we have many years’ experience in designing, delivering and supporting managed communications infrastructures tailored to the needs of your business.
What IT Services are included?
Our Service desk is the backbone of our Managed It service, offering multi-channel support via phone, email, teams and remote access. With tiered expertise and a personalised client portal for ticket tracking and resources, we resolve issues quickly and efficiently. Standard hours are 08:00-18:00 (Mon-Fri), and Infinite Assurance clients benefit from full 24/7/365 coverage for complete peace of mind.
We proactively monitor your servers, workstations, networks, and connectivity around the clock. Our system alerts us to performance issues and downtime risks, enabling trend analysis and rapid remediation before problems impact your business.
Stay secure and compliant with our structured patching process. We automate critical updates, schedule maintenance windows to minimise disruption, and provide transparent reporting in Quarterly Business Reviews, so you always know your systems are up to date.
Take complete control of your IT estate with our end-to-end asset and licence management. We maintain accurate hardware and software inventories, manage licences to ensure compliance, and oversee lifecycle processes so your technology stays aligned with business goals – eliminating unexpected costs and financial surprises.
Whether you operate globally or simply never switch off, we’re here whenever you need us. Our help desk provides rapid response for critical incidents and escalates complex issues to senior engineers, ensuring your systems remain available, secure, and performing at their best.
Our Pricing
What Are The Benefits of Managed IT Support?
Managed IT support gives your business the confidence to operate without disruption. By outsourcing to a dedicated team, you gain proactive monitoring, rapid issue resolutions, and expert guidance without the overhead of an in-house department. This means fewer outages, faster fixes, and a technology environment that works seamlessly behind the scenes.
Beyond day-to-day troubleshooting, managed support ensures your systems stay secure and compliant through structured patching, health checks, and lifecycle management. It reduces risk, improves productivity, and frees your team to focus on growth rather than firefighting IT problems – delivering predictable costs and peace of mind.
What sets IT365 apart is your dedicated Customer Success Manager, who works strategically with you to plan for growth and ensure you get the most out of your services. We’re not just a supplier – we’re a partner for success, aligning technology with your business objectives and helping you achieve long-term goals through proactive reviews and roadmap planning.
ServiceDesk365
IT Support 365’s ServiceDesk365 is a proactive service for managing your complete IT system – the infrastructure, network, servers and desktop PCs. It’s a preventative approach to IT systems management, using a series of ‘best practices’ developed over years of experience.