Most IT problems are solved before your team even notices.
Slow systems, failed logins and security gaps cost businesses time, money and clients. Managed IT support from IT365 gives you a dedicated team handling the monitoring, maintenance and day-to-day support of your entire IT environment, so you stop reacting to problems and focus on running your business.
IT365 is a managed service provider (MSP) for small and medium businesses across the UK. From outsourced IT helpdesk support to proactive monitoring and strategic planning, we handle your IT so you do not have to.
Every package starts with the essentials. As your business grows, so does the level of support. The steps below show how IT365 works at every stage and what becomes available as you move through the packages.
(Essentials and above) Helpdesk support, proactive maintenance and patch management. Your IT is looked after from day one, regardless of which package you are on.
(Essentials and above) Systems, users, licences and assets - tracked and organised so you always have full visibility of your IT estate.
(From Elevate) From the Elevate package, security goes further. Managed threat detection, vulnerability management and security awareness training are all built in.
(From Elevate) A dedicated Customer Success Manager is included from Elevate. On Infinite Assurance, you also get access to IT365's Virtual IT Director for strategic planning and growth guidance.
Every client goes through the Assure Way a 6-stage process: Align, Secure, Sustain, Upgrade, Refine and Evolve. It is how we make sure nothing gets missed and every account moves forward.
Multi-channel support via phone, email, Microsoft Teams and secure remote access. Standard support hours 08:00 to 18:00 (Mon-Fri) but our Infinite Assurance IT Support customers receive full 24/7 coverage.
Operating system and software updates are scheduled and applied at low-impact times, keeping your devices secure without interrupting the working day.
From the Elevate package, advanced cyber security is built into your IT support. Managed detection and response, spam filtering, vulnerability management and security awareness training are all included.
On qualifying packages, you get access to a Virtual CIO who works alongside your Customer Success Manager to set direction, plan investment and make sure your technology supports your business goals.
Log tickets, track progress, shop for new technology and keep an eye on your IT environment through your own secure portal. On Elevate and above, the portal is customised to your business.
Who can access what, and from where, is set and managed from day one. The right controls are in place so your data stays protected without getting in the way of your team.
Every device, licence and application on your network is tracked and accounted for. We handle renewals and procurement so nothing lapses and nothing gets missed.
Your systems are checked continuously. Automated alerts flag issues early so your IT365 team can act before problems reach your team.
Make an enquiry today and we will show you exactly what managed IT support from IT365 looks like for your team size, your setup and your budget. No jargon. No pressure. Just a clear answer.
Most IT providers are reactive. They wait for something to break before they act. IT365 works differently. Every client goes through The Assure Way, a structured 6-stage process that keeps your IT environment moving forward, not just running. You get a dedicated Customer Success Manager, regular service reviews and, on qualifying packages, access to a Virtual CIO who helps you plan ahead. It is the difference between IT support and IT management.
Response times are based on the severity of the issue. Business-affecting problems are prioritised and an engineer will be working on your issue within the hour. Most day-to-day issues are resolved the same day. You can contact our helpdesk by phone, email, live chat or through our client portal.
Yes. We manage the full transition from your existing provider, including documentation, access handover and team onboarding. Most clients are fully switched across within a week with no downtime for their staff.
Yes. Our managed IT support is designed for businesses with remote, hybrid and multi-site teams. Support is available by phone, email, live chat and remote access, with on-site visits available when needed.
Your Customer Success Manager is your dedicated point of contact at IT365. They are not part of the helpdesk. Their job is to make sure your account is running well, that your service reviews happen, and that any issues are picked up before they become problems. They know your business, they know your setup and they make sure IT365 is delivering what it should be.
Our packages offer clear value and predictable costs. Choose based on the size and needs of your business, or make an enquiry and we will help you find the right fit.
Speak to our experts and we will show you exactly what managed IT support from IT365 can support your business as it grows.
