We help organisations keep their IT systems running in peak condition, day after day.
A healthy business depends on a healthy IT infrastructure. We help organisations keep their IT systems running in peak condition, day after day. Our support gives our clients the confidence to put all their energies into getting their job done, without worrying about IT issues.
We bring an all-round view and the planning needed to achieve a reliable IT infrastructure. Without planning, IT maintenance degenerates into continual firefighting, with issues being fixed after they occur. This means constant disruption to business, repeated frustration, and a higher operating cost.
Our approach is strategic, professional and transparent. The result is an IT infrastructure that meets your needs for today, with capability to scale as you grow. We provide what you need for maximum performance of your operations, regulatory compliance and peace of mind.
Five steps to IT stability…
We identify your current IT issues and costs, set out a costed route to improved stability, and provide a security audit and network health check. The outcome is a clear picture of the strengths, weaknesses, opportunities and threats in your existing IT infrastructure.
Building on the strategic review, our detailed plan is developed in alignment with your business needs. It includes a clear route map through the enhancements needed to hardware and software. Every step is tested to ensure delivery of maximum benefit and performance.
Our experience ensures cost effective delivery against the plan, to agreed timescales, and with minimal disruption to day-to-day operations.
We provide ongoing proactive management of your IT systems, in order to guarantee high levels of service availability, predictable costs and continual improvement.
Prevention of IT problems is achieved by 24/7 remote monitoring of your hardware and software. Potential issues are flagged in advance, allowing a proactive response and solution before they disrupt your business operations.
IT Support 365’s ServiceDesk365 is a proactive service for managing your complete IT system – the infrastructure, network, servers and desktop PCs. It’s a preventative approach to IT systems management, using a series of ‘best practices’ developed over years of experience.