Careers at IT 365
Shape the future of modern IT. Grow with a company built on trust, clarity and continuous progress.
At IT365, we’re entering a new chapter. With a refreshed brand, enhanced technology stack, and a clear direction for the future, we’re building a team that shares our ambition to deliver proactive, intelligent IT services that help businesses grow confidently.
Whether you’re technical, client-focused, creative, analytical or operational – we want people who care about doing great work and making a genuine impact.
Who We Are
We’re not your traditional ‘’helpdesk’’.
IT365’s mission, values and forward-thinking direction are designed to transform the MSP experience, moving from reactive support to meaningful partnership and strategic guidance.
Our teams work collaboratively across Service Desk, Customer Success, Projects, Commercial and Marketing to deliver consistent, proactive value to our clients. This is reflected in our people onboarding across the business, which emphasises understanding our mission, values, and how every department contributes to client success.
Our Mission
To exist to ensure our customers’ operations run smoothly, so they can focus on what matters most. With peace of mind built into every solution.
Our Vision
To be the trusted IT partner that grows with our customers, locally and globally. Making their lives easier, enabling shared success, and become a valued part of their team.
Our Values
Customer First
Forward Thinking
Built on Trust
Shared Growth, Shared Success
Clarity That Drives Confidence
Why work with IT 365?
- Work with modern, enterprise-grade tools.
- Be a part of a business in exciting transformation with strong leadership and clearly defined goals.
- Collaborate with a supportive team who care about the work they do and the people they do it with.
- Develop your career through structured onboarding, personal development plans and access to technical and non-technical training.
Current Opportunities
If you don’t see a role that fits, send us your CV anyway – we will always find a place for great people.
As a 3rd Line Engineer at IT365, you will act as the senior escalation point for complex and critical issues, taking full ownership of high-impact technical challenges to ensure client systems remain secure, stable, and optimised. You will provide technical leadership and mentoring to 1st and 2nd Line engineers while contributing to project delivery, technical standards, and continuous improvement in a fast-paced MSP.
If you’re interested in this role please send your CV to recruitment@itsupport365.co.uk
As a 2nd Line Engineer at IT365, you’ll act as the primary escalation point from 1st Line, taking ownership of more complex technical issues to ensure client systems remain stable, secure, and performing at their best. You will provide hands-on support across infrastructure and troubleshooting, working closely with service desk to resolve issues efficiently, contribute to continuous improvement, and deliver reliable, high-quality outcomes in a fast-paced MSP.
If you’re interested in this role please send your CV to recruitment@itsupport365.co.uk