IT issues rarely appear out of nowhere
Slow device performance, small errors, failing software updates and unusual behaviour are early warning signs that most teams don’t have time to spot.
Our Proactive IT Monitoring service continuously checks the health and performance of your devices, servers, network and cloud services.
But we go a step further than most IT providers:
We look for patterns, repeat issues and root causes, and take action to stop them from happening again.
That means fewer tickets, fewer interruptions, and a more efficient workforce.
We fix issues before users notice them, and when recurring problems appear, we review them to recommend training, configuration improvements or new ways of working to increase efficiency across your organisation.
Proactive Monitoring Services
Included as part of your wider Managed IT offering, Proactive Monitoring gives you continuous visibility and ensures issues are fixed before they become business-impacting.
You’ll get:
- Continuous monitoring of servers, endpoints and cloud servers
- Instant alerts sent directly to our engineering team
- Root cause analysis for recurring problems
- Recommendation of training or new workflows to reduce repeat tickets
- Early detection of hardware degradation
- Monitoring of patch, update and backup success
- Trend analysis showing performance and user impact
- Integration with patching, device health and asset management
- Proactive remediation to prevent disruption
We don’t just detect issues, we look for long-term fixes that improve efficiency and reduce future problems.
What is Proactive Monitoring?
Proactive Monitoring uses real-time telemetry, automated checks and behvaiour analysis to detect early signs of instability or performance issues across your entire IT environment.
It identifies problems such as:
- Failing or stopped services
- Low disk space or degrading hardware
- PU or memory overuse
- Network instability or disconnects
- Update failures or patch issues
- Device and app crashes
- Recurring end-user
We don’t just react to alerts – we analyse repeat tickets, user behaviour and system data to understand why issues happen and how to prevent them.
This often results in:
- Recommended user training
- Process changes
- Smarter ways of working
- Configuration adjustments
- Hardware lifecycle improvements
Proactive monitoring is fully included within your Managed IT service and integrated into all packages.
Monitoring Across All Devices & Services
Endpoints, servers, cloud applications and networks monitored continuously for performance and availability.
Instant Alerts to Engineers
Critical issues are flagged immediately for investigation and remediation.
Analysis of Repeat or Pattern-Based Issues
We identify recurring user problems and look for underlying causes.
Proactive Recommendations
Training, workflows changes, configuration improvements and smarter practices suggested to boost efficiency.
Hardware Failure Detection
Early warnings for degrading components, low storage or device instability.
Patch, Backup & Service Monitoring
Monthly insight showing system health, performance patterns and progress.
Part of Essentials & Elevate & Infinite Assurance
Included within your managed IT at no additional costs.
Ready to stay one step ahead of issues?
Make an enquiry today and discover how Proactive Monitoring reduces downtime, improves user performance and long-term efficiency across your organisation.
Frequently asked questions
What makes you different to other IT providers?
We don’t just react to IT alerts, we analyse trends and recurring issues, then recommend training or improvements to prevent them.
Can you monitor all devices?
Yes, endpoints, servers, network devices and cloud services.
Can you spot efficiency issues?
Yes. Monitoring reveals slow devices, recurring user errors and usage patterns, allowing us to recommend smarter ways of working.
What happens when an alert is triggered?
Our engineers investigate immediately and fix the issue before it becomes disruptive.
Is Proactive Monitoring included in all plans?
Yes. Continuous monitoring is included for all Managed IT customers. 24/7 engineer response is included only with Infinite Assurance.
