Technology should hold your business up, not hold it back. IT Support 365 helps UK businesses reduce risk, work more productively and stop worrying about their IT, through proactive support, cyber security, cloud services and strategic guidance.
We have supported UK businesses since 2008, and some of the relationships have run almost that long. One of our manufacturing clients has been with us for more than thirteen years. Whether you want your IT fully outsourced or you have an internal person who needs backup and specialist depth, the service is built to fit around how you already work.
IT Support 365 is a managed IT services provider for small and medium businesses across the UK. We are based in Warrington and we work with clients nationally.
Our approach starts with understanding your business. We take the time to learn how your organisation operates, what gets in the way and where you are trying to get to. The technology we put in place supports what you are doing now, so it does not have to be undone in two years.
We do not do reactive break-fix IT. Your systems are monitored, managed and maintained so that problems get dealt with before they reach your team. Less downtime and stronger security, with fewer interruptions to the working day.
Most IT providers wait for something to break before they act. We take a different approach. Through continuous monitoring, proactive maintenance and strategic planning, we identify potential issues before they become costly disruptions. Our goal is to keep your business productive, secure and running without interruption.
Security is not a product we sell alongside IT support. It runs through the service, protecting your users, devices, data and reputation through layered controls and best-practice management. Our tooling gets every client to a Cyber Essentials ready position as a baseline.
Technology is only valuable when it supports the people using it. Our team works closely with yours, providing responsive support, clear communication and expert advice when you need it. We build long-term partnerships based on trust, accountability and results.
Support Hours: Service desk open 8am to 6pm as standard, with 24/7 cover for Infinite Assurance customers.
Every IT365 client goes through the same six-stage process. It is how we make sure nothing gets missed, every account moves forward and the technology you rely on keeps pace with your business.
Before anything changes, we take the time to understand your business. How your team works, what technology you rely on, where things are working well and where they are not. This stage sets the foundation for everything that follows.
We put the right protections in place across your devices, users and data. Cyber security is not treated as an optional extra. It is built into every account from the start and maintained throughout the relationship.
Day-to-day monitoring, maintenance and helpdesk support keep your IT running reliably. Most issues are spotted and resolved before your team is affected. When they do need help, support is there.
We continuously look for ways to improve your setup. Better tools, more efficient processes, lower costs. As technology evolves, we make sure your business benefits from it.
Regular service reviews give us the chance to assess what is working, address anything that is not and make sure the service stays aligned with how your business is changing.
As your business grows, so does your IT support. New sites, new team members, new challenges, we plan ahead so your technology never holds you back.
Our team combines technical knowledge, industry best practice and practical business understanding to deliver outcomes that matter.
We are transparent, honest and focused on what is right for our clients. Every recommendation we make is in your best interests.
Businesses depend on technology every day. We deliver consistent service, dependable support and measurable results.
We see ourselves as an extension of your business. Your success is our success and we are committed to helping you achieve your goals.
Every sector leans on its technology differently. These are the industries we work in most.
Professional services firms live and die by availability. A slow system or a login failure during a client call costs real relationships. IT365 keeps your environment monitored and your team focused on client work, not IT problems.
When a production line stops, every minute costs money. IT365 works with manufacturing businesses to keep operational networks and production systems running reliably, with proactive monitoring that spots problems before they cause downtime. Not after.
Engineering projects run to tight timescales, and specialist software going down mid-project isn’t an inconvenience. It is a real cost. IT365 supports engineering firms with IT management and cyber security that keeps your infrastructure running reliably, whatever phase of a project you’re in.
Construction teams work across sites, often in places where connectivity and device reliability are patchy. IT365 sorts the IT infrastructure so your teams stay connected and project communications run smoothly. On site or in the office.
Property and facilities management businesses run on data. Tenant records, contracts and compliance documents all need to stay accessible and protected across every location you manage. IT365 handles the IT infrastructure and cyber security behind that, so it just works.
Logistics businesses can’t afford systems that go dark. When order tracking or fleet management goes down, the knock-on effects move fast. IT365 keeps your infrastructure monitored and available so operations stay on schedule.
Clinical and care systems need to work every time, without exception. Patient records and care plans are too important to be caught in an IT outage or a data breach. IT365 supports GP practices, clinics and care providers with secure, compliant IT that keeps sensitive data protected and systems available when your teams need them.
Running on a limited budget doesn’t mean settling for limited IT. IT365 supports charities and not-for-profit organisations with cost-effective managed IT and cyber security, including access to discounted Microsoft 365 licensing where it’s available. Your donor data stays protected and your operations stay compliant, without the enterprise price tag.
Financial services and accountancy firms are tightly regulated, and the data they hold is highly sensitive. Compliance failures and data breaches carry serious consequences. IT365 provides the IT infrastructure and oversight to keep your systems available, your data protected and your business meeting its regulatory obligations.
Consultants need their CRM, email and candidate database to work without thinking about it. When those tools are slow or inaccessible, placements stall and client relationships suffer. IT365 keeps recruitment businesses running reliably so your team stays focused on the work that earns fees.
More locations means more complexity, and most IT providers aren’t set up for it. IT365 specialises in multi-site businesses, delivering centralised monitoring and consistent security controls that give you full visibility across every site. No gaps, no inconsistency.
Point-of-sale systems going down during a busy shift is about as bad as it gets. IT365 keeps retail and hospitality technology running reliably, with cyber security in place to protect customer data. Multi-site management included.
Law firms carry a duty of care to their clients that extends to how data is handled and protected. A breach isn’t just an operational problem, it’s a professional one. IT365 gives legal practices the proactive IT support and cyber security controls to stay protected and keep operations running without interruption.
Our tooling gets every client to a Cyber Essentials ready position as standard. Elevate clients meet Cyber Essentials standard, Cyber Essentials Plus is the step between and Infinite Assurance clients are held to CIS standard, set by the Center for Internet Security.
Whether you want to tighten up your security, move off ageing hardware or find a provider who gets ahead of problems instead of reacting to them, start with a conversation. We will tell you what we would do and what it would cost.
