Most managed IT services focus on keeping things running. Infinite Assurance goes further. On this package, every client gets a vCIO who takes an active role in shaping and delivering their IT strategy, not just advising on it.
The process starts with a discover and align phase. Your vCIO carries out a board-level IT system review, assesses the findings and delivers a programme charter. That charter then drives the work: strategy development, a technology roadmap and the policies and processes your business needs to operate to the right standard. It is the level of IT leadership that used to require a full-time, in-house hire.
Your vCIO works closely with your Customer Success Manager to make sure your day-to-day IT and your longer-term plans stay aligned.
A vCIO is your strategic engine room, turning disconnected systems and one-off decisions into a clear, measurable technology strategy. Your vCIO helps you move from reactive firefighting to forward planning through:
This is a strategic partner invested in your outcomes, not a technician resolving tickets. Someone shaping how technology drives the business.
The vCIO’s role is active, not advisory. Alongside managing your security posture, your IT Director builds a business IT strategy tailored to your organisation and carries out regular auditing to check performance and compliance. Recommendations follow from those findings.
When project work is needed, such as a system migration or a new site, your IT Director takes responsibility for scoping, quoting and delivering it alongside your existing IT365 team. That means fewer things fall between advice and action.
Your vCIO builds a technology strategy around your business goals and delivers it. Not a generic plan, but a documented and actionable strategy that is reviewed and updated as your business develops. Through your client portal, you can review your roadmap, strategy and the latest assessments of your business carried out by your vCIO at any time.This also covers business continuity: every Elevate client has a standard continuity policy in place, but on Infinite Assurance, your vCIO builds a version personalised to your business.
Every Infinite Assurance client operates to CIS standard. That means a comprehensive security posture with all supporting policies and documentation in place, maintained by IT365. Your security is managed to a recognised, auditable standard.
Regular auditing keeps your IT environment accountable. Recommendations follow from findings. When project work is needed, your Virtual IT Director scopes and delivers it alongside your existing IT365 team.
Your Virtual IT Director is an active part of your IT team. They build and maintain your IT strategy, carry out regular auditing and take responsibility for project delivery. On Infinite Assurance, they also make sure your business meets CIS standard and that all the supporting policies and documentation are in place.
CIS stands for the Center for Internet Security. Their Controls are a set of cyber security best practices used by organisations worldwide. Meeting CIS standard means having a documented, auditable security posture that goes beyond the UK government’s Cyber Essentials baseline. On Infinite Assurance, IT365 builds and maintains this standard for every client and provides all the supporting policies and documentation as part of the service.
Elevate brings your business to Cyber Essentials standard, with 24/7 managed detection and response and a dedicated Customer Success Manager. For many businesses, that is the right level. But some industries, contracts or clients require you to go further, whether that is Cyber Essentials Plus or full CIS standard. Elevate does not cover those requirements. Infinite Assurance does. On top of CIS-standard security, it includes a vCIO, business IT strategy delivery, regular auditing and project work. It is designed for businesses that need IT to meet a higher standard and to actively support their growth.
Your Customer Success Manager manages your account day-to-day. They handle service reviews, make sure support is running well and keep your account on track. Your Virtual IT Director works at a strategic level. They build your IT strategy, run audits, make recommendations and deliver projects. The two roles work closely together.
Our packages offer clear value and predictable costs. Choose based on the size and risk profile of your business, or make an enquiry and we will help you find the right fit.
Find out whether Infinite Assurance is the right fit for your business. Our team can walk you through what is included and help you decide.
