About the Client
Novo Consultants Limited is an award-winning consultancy providing exceptional commercial management, planning, and project control services to major engineering and contracting organisations across sectors such as rail, nuclear, renewables, aviation
and defence, with senior leadership overseeing all delivery to ensure quality.
Based in Warrington and trusted on multi-million-pound UK projects, the firm continues to grow nationwide thanks to its forward-thinking, results-driven approach.
Their IT Challenge
As the business grew, so did its IT-related demands. Novo Consultants faced three key challenges:
1. Unclear billing and unidentified users
The company struggled to understand how IT services were being billed and which users were accounted for, creating difficulty in cost control and forecasting.
2. Increasing cybersecurity expectations
As consultancy clients required higher level of data protection, Novo Consultants needed to strengthen their security posture.
3. Inconsistency across business devices
Laptops varied between team members, leading to inefficiencies, inconsistent performance, and increased support overheads
Our Solution
IT365 partnered with Novo Consultants as their ongoing technical support provider and introduced a structured plan to modernise their IT environment:
- Standardisation of laptops across the business to simplify management and improve staff experience.
- Continuous IT support to ensure reliable day-to-day operations and responsive help when needed.
- Security improvements, including guiding Novo Consultants through the full process to obtain Cyber Essentials accreditation.
- Clarity in billing through improved visibility and identification of users through monthly meetings with their dedicated Customer Success Manager
The Project: Achieving Cyber Essential
One of the core objectives was to help Novo Consultants achieve Cyber Essentials, a bar-setting UK cybersecurity certification designed to protect businesses against common cyber threats.
Objective:
Strengthen security and demonstrate to clients and partners that Novo Consultants take data protection seriously.
Outcome:
Novo Consultants successfully obtained Cyber Essentials accreditation and annual renewals since, marking a significant milestone in improving their cyber resilience.
Impact
Since partnering with IT365, the business has seen clear improvements across its IT operations:
- Greater confidence in IT reliability and security
- Standardised devices that improve day-to-day efficiency
- Assurance that IT365 is there when needed, delivering quick, dependable support
- A proactive approach to IT, allowing the team to focus on what they do best
Why Novo Consultants Recommend IT365
Novo Consultants value IT365 as a partner that ensures stability, clarity, and security across their IT estate. Their recommendation is rooted in:
- Reliable technical support
- Proactive improvements
- Clear guidance through complex processes like Cyber Essentials
- A trusted ongoing relationship
