Customer: Steel Hub Group Ltd
Overview
Steel Hub Group Ltd helps steel manufacturers solve complex operational challenges through technical consulting services that combine operational expertise with digital tools. With deep expertise across the steel value chain, Steel Hub delivers practical, proven solutions that drive results. As the organisation continued to grow, ensuring strong IT security, reliable support, and seamless soft capability was essential to protecting both internal operations and valuable intellectual property.
Cambrook has only ever partnered with IT365 for its IT support and projects, building a trusted relationship that now spans more than 13 years. During this time, IT365 has supported Cambrook Foods through ongoing operational IT requirements as well as the delivery of multiple infrastructure and technology projects.
As the business and it’s technology needs have evolved, IT365 has acted as a consistent long-term partner – ensuring systems remain reliable, secure, and fit for purpose, while delivering change in a way that avoids disruption to manufacturing and day-to-day operations.
The Challenge
Before partnering with IT365, Steel Hub Group faced several IT challenges that were impacting productivity, security, and the ability to scale confidently:
- Delays in receiving timely IT support
- Lack of guidance on integrating various software tools used across the business
- Insufficient IT security and protection for sensitive company data
These challenges created operational inefficiencies and increased risk across key areas of the business.
Maintaining performance, protecting data, and minimising operational impact were essential throughout any change.
Our Solution
IT365 introduced a structured, collaborative, and proactive support model designed to bring clarity, control, and long-term resilience to Steel Hub Group’s IT environment. The focus was not only on solving immediate issues but on creating a sustainable IT foundation that supports the company’s technical consultancy operations.
A Personalised Customer Portal for Streamlined Support
To enable smoother day-to-day interactions, IT365 introduced a new customer support portal, fully personalised to Steel Hub Group’s workflows, which has given the team:
- A simple, intuitive way to raise and monitor support requests
- Faster response times thanks to clear routing and categorisation
- Better transparency across all open and historical tickets
- A central place for updates, communication and request tracking
- A knowledge base for all users to upskill training
This change replaced previously ad-hoc communication with a structured, predictable system that ensures the company receives prompt and effective support every time.
A Fractional IT Team Through Monthly Strategic Meeting
Steel Hub Group gained access to a dedicated Customer Success Manager, providing the business with leadership-level IT oversight without needing in-house resources.
Monthly meetings bring:
- Alignment between technology needs and internal capability
- Forward planning for software, hardware and infrastructure
- Guidance on how to integrate different tools used by the consultancy
- Cost optimisation, ensuring every investment supports operational priorities
This model gives Steel Hub Group the benefits of an internal IT department – strategy, planning, accountability, without the associated overhead.
Enhanced Security via the Unified Security Platform
To address growing cyber-threats and protect sensitive know-how, IT365 deployed its Unified Security Platform, an integrated security tool designed to protect the business from modern cyber threats on all fronts. It delivers:
- Always-on, real-time threat monitoring across every device, ensuring early detection of suspicious activity before it becomes a problem.
- A multi-layered defence stack, combining advanced antivirus, anti-malware, behavioural analysis, and threat-response tools.
- Centralised visibility and control, giving both Steel Hub Group’s leadership and the IT365 support team a clear, unified view of system health, risks and security status.
- Protective vulnerability management, identifying and addressing potential weaknesses before they impact operations or compromise sensitive information.
This unified approach replaces scattered tools with a single, powerful security framework. Offering stronger protection, faster response, and increased confidence for the business.
The Project: Security Improvements
Objective:
To make the company safer by protecting confidential data, technical know-how, and customer-related information from emerging cyber threats.
Outcome:
Steel Hub Group gained increased peace of mind, improved security controls, and renewed trust from multiple customers who rely on the business to safeguard sensitive information.
The Impact
Since working with IT365, Steel Hub Group has seen clear and meaningful progress:
- A dedicated fractional IT team has removed the burden of day-to-day IT management
- Significant time savings across IT-related issues
- Stronger data protection and improved operational oversight
- Confidence that the business is backed by an IT provider that acts proactively and delivers real, actionable improvements
In Their Words
“Working with IT365 gave us clarity and direction. The support they provided was concrete, actionable, and focused on real outcomes rather than theory. Their ability to turn insight into practical next steps helped us move forward with confidence and measurable impact.”
Why Steel Hub Group Recommend IT365
Steel Hub Group would recommend IT365 because of our:
- Practical, dependable support
- Clear guidance on IT security and software alignment
- Proactive approach to protecting business-critical information
- Ability to act as a true extension of their team
