Our IT support packages are structured around three tiers, each mapped to a different stage of business growth and technical requirement. Pricing is fixed per user each month, giving businesses clarity on IT spend and a straightforward path to scaling support as their needs change.
Foundational IT support for small businesses. Business hours Servicedesk, proactive patch management and system monitoring keep operations running correctly.
A complete IT partnership for medium businesses with plans to grow. Includes all Essentials and Elevate features, plus IT consultancy, a Virtual IT Director and connectivity services.
Advanced security and managed IT for growing businesses. Includes all Essentials features, plus cyber security services and a dedicated Customer Success Manager.
The Essentials Package is built for small businesses that need reliable, day-to-day IT management without the overhead of a permanent internal team. Systems are monitored, devices are kept current with the latest patches and fixes and IT support is available during working hours for any tickets or requests that arise.
For businesses taking their first steps with outsourced IT, Essentials provides a solid operational foundation that keeps technology running correctly from day one.
Yes. As business requirements develop, upgrading to Elevate or Infinite Assurance adds cyber security services, extended Servicedesk hours and additional support functions. The transition is managed by the IT365 team with minimal disruption to operations.
For most businesses, IT365 targets onboarding completion within a week of sign-off. Where an existing IT provider is in place, the overall timeline can depend on the level of cooperation from the incumbent, though IT365 manages the transition process throughout to keep disruption to a minimum.
The Essentials Package covers the core IT management functions every small business needs. Assets are tracked, software is managed and support is on hand when it is needed.
The Elevate Package is designed for businesses with larger teams, multiple departments or a greater reliance on technology in their daily operations. It is particularly well suited to businesses in manufacturing, construction or technology, where system uptime and security are directly linked to operational performance.
Alongside the core IT management functions of the Essentials Package, Elevate adds a full suite of cyber security services, cloud backup for Microsoft 365 and a dedicated Customer Success Manager. Systems are protected and proactively monitored, with a named point of contact overseeing the relationship throughout.
Yes. For businesses planning to expand, take on new locations or make acquisitions, Infinite Assurance provides a more complete package that includes IT consultancy and a Virtual IT Director. IT projects outside the scope of standard packages, including Data Cabling and Multi-Tenant Migration, can be scoped separately as consultancy work.
IT365 targets onboarding completion within a week of sign-off. Where an existing IT provider is in place, the transition timeline can depend on the cooperation of the incumbent, though IT365 manages this process throughout and works to keep disruption to operations as low as possible.
For businesses operating across multiple locations or those focused on security and operational efficiency. Includes all Essentials features, plus advanced cyber security services and data protection to support and maintain your Cyber Essentials certification, so that your business retains its accreditation.
Infinite Assurance is designed for medium businesses with multiple sites and a clear plan for growth, whether that involves expanding headcount, opening new locations or making acquisitions. It operates as a fully integrated IT partnership rather than a standard support contract.
Thanks to the 24/7 ServiceDesk support that comes with this package, businesses with offices across multiple languages and timezones can receive support any time of day.
As a dedicated IT service provider, IT365 monitors and maintains systems, aligns technology to strategic goals, refines processes for greater efficiency, manages asset lifecycles, secures infrastructure with advanced threat detection and scales alongside the business as it grows.
Infinite Assurance partners receive access to IT365’s IT Consultancy and Virtual IT Director services. This delivers experienced technology guidance for key stakeholders and decision-makers, covering software and infrastructure investment, asset lifecycle planning and awareness of sector-specific threats and regulatory updates, so the business never falls behind.
The onboarding process begins within a week of sign-off. IT365 conducts a full audit of existing systems, assets and cyber security to identify weak points and prioritise improvements. Where an existing IT provider is in place, the transition timeline can depend on the level of cooperation from the incumbent MSP, though IT365 manages this process throughout. Within a few weeks of onboarding, businesses gain access to the Unified Threat Detection Platform and Customer Portal. Full integration, with IT365 actively monitoring and improving systems, is typically achieved within a month.
For medium businesses with multiple sites and plans to scale. Includes all features from the Essentials and Elevate packages, alongside enterprise-grade IT consultancy and connectivity services.
Begin your IT Partnership with us today. Once you choose your preferred support package, we can quickly organise a discovery call and discuss what your free onboarding looks like.
Take the next step in your business and receive enterprise-level IT support from a team of dedicated professionals.
The right package depends on the size of your business, how heavily you rely on technology and whether cyber security is a current priority.
The Essentials Package suits small businesses that need reliable IT management and Servicedesk support during working hours. Elevate is the stronger fit for businesses with larger teams, multiple departments or a direct reliance on technology for daily operations, particularly those working towards Cyber Essentials certification. Infinite Assurance is designed for medium businesses with multiple sites and a clear plan to scale, where a fully integrated IT partner is what the business needs rather than a standard support contract.
If there is any uncertainty, the IT365 team can assess your current setup and recommend the most appropriate starting point.
A Managed Service Provider is an external organisation that takes on responsibility for managing and maintaining a business’s IT infrastructure and systems. Rather than responding to problems after they occur, a Managed Service Provider monitors systems proactively, manages software updates and patches, handles cyber security and provides helpdesk support, all at a fixed monthly cost.
For small and medium businesses, working with a Managed Service Provider gives access to a dedicated IT department without the overhead of building one internally.
Cyber Essentials is a UK government-backed certification scheme that helps businesses protect against the most common cyber threats. It covers five key technical controls: firewalls, secure configuration, user access controls, malware protection and software updates.
Holding Cyber Essentials certification demonstrates to clients, partners and suppliers that a business takes security seriously. It is increasingly a contractual requirement for businesses supplying public sector organisations and larger enterprises. The Elevate Package is structured to support businesses in meeting the requirements for certification.
A Virtual IT Director provides senior technology leadership without the cost of bringing on a permanent director-level hire. As part of the Infinite Assurance Package, IT365 assigns experienced technology consultants to work directly with key stakeholders and decision-makers within the business.
In practice, this means receiving strategic guidance on software and infrastructure investment, advice on managing asset lifecycles and regular briefings on sector-specific threats and technology developments relevant to the business. It is designed for organisations that need technology to align with broader business strategy, not just keep systems running from day to day.
Yes. IT365’s packages are designed to support businesses regardless of where their teams are based. Remote access management, secure access controls and cloud tools within each package mean that distributed teams receive the same level of IT support and security as those working from a central office.
Response times vary by package. The Essentials Package includes business hours helpdesk support, available from 8am to 6pm. The Infinite Assurance packages include 24/7 helpdesk support, with priority response and escalation pathways available.
For a full breakdown of response time commitments, speak to the IT365 team directly.
Contract terms are discussed during the onboarding process and tailored to the needs of the business. To understand the commitment required and what flexibility is available, speak to the IT365 team directly.
IT365’s per-user pricing model is designed to scale with the business. As headcount increases, the monthly cost adjusts accordingly with no need to renegotiate contract terms. For businesses on the Essentials or Elevate packages, adding users is a straightforward process managed by the IT365 team.
For businesses anticipating significant growth, acquisition activity or a move across multiple sites, Infinite Assurance provides the most adaptable structure, with IT consultancy and strategic planning built into the package from day one.
IT365’s IT support packages are priced on a fixed monthly cost per user, giving businesses full visibility of their IT spend with no unexpected charges. The Essentials Package starts from £25 per user each month, Elevate is £50 per user each month and Infinite Assurance is £65 per user each month. As headcount grows, the monthly cost adjusts accordingly with no need to renegotiate contract terms.
Fixed price IT support means paying a set monthly fee rather than being billed per incident or per hour. IT365’s packages operate on this model across all three tiers, making IT costs straightforward to budget for regardless of how much support is used in a given month. For small and medium businesses, this removes the unpredictability of reactive IT billing and replaces it with a consistent, manageable cost.
Microsoft 365 gets you access to the core suite of Microsoft software, with business licenses starting from £4.83 per month, per license.
As an accredited Microsoft Partner, we have access to reduced rates that can be provied your business.
We are well aware that charities and non-profits can be some of the easiest victims for cyber threats and IT concerns, as their budgets often mean they cannot invest in robust IT Support.
At IT365, we are more than happy to discuss costs to ensure your organisation is protected, and can even arrange for free or discounted Microsoft 365 licenses.
Our onboarding process is completely free for our partners. Where other MSPs and Outsourced IT partners tend to charge for this process, IT365 includes it as part of your chosen package to ensure that your onboarding is quick and smooth.
Once onboarded,your proactive IT support begins immediately.
IT365’s IT support packages are structured to be clear and transparent, with a fixed monthly cost per user across all three tiers. Packages start from £25 per user each month, giving businesses access to a dedicated IT team at a fraction of the cost of hiring internally. To discuss which package is the right fit, speak to the IT365 team directly.
