IT Problems Start with Your Team's Devices
Slow laptops, failing components, storage running out, apps crashing, licences expiring; these problems quietly erode productivity long before a ticket is logged.
Our Device Health service gives you real-time insight into the condition, performance and lifecycle of every device in your organisation.
We detect early signs of failure, resolve performance issues, review recurring user problems, and help you plan upgrades before they impact your business.
Your dedicated Customer Success Manager turns this data into clear guidance – recommending training, licence clean-ups or replacement cycles to keep your workforce operating at their best.
Device Health Services
Included within all of our Managed IT Service packages, Device Health gives you ongoing insight into device performance and ensures issues are identified and resolved early.
You’ll get:
- Continuous performance monitoring for all endpoints
- Early detection of hardware failures and degraded components
- Monitoring of app crashes, failed updates and slow performance
- Automated checks on storage, memory and system health
- Device lifecycle reporting to plan replacements in advance
- Integrated licence tracking across Microsoft 365 and key software
- Trend analysis to reduce repeat user issues
- Guidance from your dedicated Customer Success Manager
- Proactive recommendation for training, configuration, workflows or upgrades
We don’t just fix devices, we analyse why they happen and help you build a more efficient, reliable device estate.
What is Device Health?
Device Health is a continuous assessment of the performance, stability and lifecycle status of every device your staff use: laptops, desktops, mobiles and peripherals.
It highlights issues such as:
- Slow or unstable performance
- Failing hard drives or hardware degradation
- Low storage space and resource constraints
- Out-of-date or missing security patches
- Crashing apps or recurring user errors
- Outdated operating systems
- Expiring software licences
- Devices reaching end of life
For your business, it means you have full visibility of device performance and upcoming risks, so you can plan ahead, avoid downtime and support users efficiently.
Device Health forms a key part of your Managed IT, and is integrated with patching, assessment, licence tracking and Quarterly Business Reviews with your Customer Success team.
Full Endpoint Monitoring
Live insight into device speed, stability, resource usage and system health.
Hardware Failure Prediction
Detecting early signs of failing drives, battery issues, memory faults or critical degradation.
Apps & OS Stability Tracking
Identifying crashing applications, failed updates and performance bottlenecks.
Storage and Resource Monitoring
Automated alerts when devices run low of space or hit performance thresholds.
Licence Management
Analysis of age, warranty, performance and condition to help you budget for timely, planned upgrades.
Part of Essentials & Elevate
Fully included within these Managed IT packages at no additional costs.
Ready to improve device performance?
Make an enquiry today, and we’ll show you how Device Health keeps your workforce running smoothly and your IT estate operating at its best.
Frequently asked questions
Why is Device Health important?
Because slow or failing devices create hidden productivity losses. Device Health exposes these issues before they disrupt users.
Do you track device age and warranty?
Yes, we monitor lifecycle status to help you plan replacements proactively.
Can you tell us when a device is slowing down?
Yes. Resource usage, performance drops and instability are all flagged automatically.
Do you advise on training or process improvements?
Absolutely, your CSM reviews repeat issues and recommends training or better ways of working to boost efficiency.
Does this link to licence management?
Yes, we track active, unused and expiring licences to keep costs under control.
Is Device Health included in every plan?
Yes. Device Health is included for all Managed IT customers. Deeper insights and 24/7 response are included with Infinite Assurance.
